Virgin Media is set to upgrade some broadband customers’ home routers to improve performance. The company will be replacing older Hub 3 and Hub 4 devices with the newer Hub 5, which features Wi-Fi 6 technology for faster and more reliable connections.

Eligible customers will be notified via email in the coming weeks and months about the upgrade, which is expected to continue throughout 2026. The Hub 5, equipped with seven internal antennas, promises stronger and more consistent Wi-Fi coverage.

Virgin Media will contact qualifying customers directly, so there is no immediate action required. Customers can also check their router model by looking at the sticker on the device or logging into their My Virgin Media account online.

Upgrading to the Hub 5 can enhance broadband experiences with wider Wi-Fi coverage, improved stability, and support for faster Gig1 speeds. The new router is designed to handle downloads and streaming more efficiently, with Gig1 speeds enabling users to download a full HD movie in under 40 seconds, significantly faster than the UK average.

Wi-Fi 6, the latest wireless networking technology, offers faster speeds, increased efficiency, and better performance in busy environments. It can accommodate more devices simultaneously and deliver improved performance across different frequency bands. Wi-Fi 6 is also energy-efficient, making it suitable for modern smart homes with high connectivity demands.

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