Virgin Media customers in the UK are in for a valuable upgrade with the introduction of Smart Support, a new service provided by the internet service provider. This service, available at no extra cost, offers around-the-clock support to ensure seamless connectivity year-round.

Smart Support is designed to automatically monitor broadband performance and promptly address any speed or connection issues that users may encounter. By providing instant recommendations when problems arise, the service aims to prevent disruptions that can interrupt activities like streaming or remote work.

In addition to real-time troubleshooting, Virgin Media can remotely perform updates and repairs overnight to minimize daytime inconveniences. If necessary, customers may receive recommendations for WiFi Pod or Hub upgrades to enhance whole-home coverage. Furthermore, the service offers the option to schedule an engineer visit at no additional charge for more complex issues.

Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the importance of reliable connectivity and the role of Smart Support in addressing customer needs. The service complements the company’s high-speed offerings and commitment to keeping customers connected efficiently.

Virgin Media has confirmed that Smart Support will be available to all customers as a standard feature, without any additional fees.