Sainsbury’s Bank is discontinuing its credit card app for customers starting next month. Last year, the bank sold its banking services, including credit cards, loans, and savings, to NatWest, affecting approximately 1.8 million customers.

The latest update reveals that the Sainsbury’s Bank credit card app will cease operation at 5 pm on October 3. Customer credit card accounts will be transferred to NatWest between October 3 and 6. Affected customers have received communication from Sainsbury’s Bank detailing the upcoming changes.

A spokesperson for Sainsbury’s Bank mentioned that there are no immediate actions required from customers and that they will be kept informed throughout the transfer process.

Sainsbury’s Bank had previously announced the winding down of its banking division in January last year to concentrate on its retail business. NatWest agreed to acquire the bank in June 2024, with the deal involving the transfer of unsecured personal loans, credit card balances, and customer deposits.

In addition, Sainsbury’s Bank stated earlier this year that they would no longer accept new savings account applications from both existing and new customers. The bank’s travel money services were sold to Fexco Group in July 2025, while the pet insurance business remains unaffected by the NatWest acquisition.

Simon Roberts, CEO of Sainsbury’s, emphasized the alignment of NatWest’s values with the bank’s customer focus, ensuring continuity of service for existing financial services customers. Paul Thwaite, CEO of NatWest Group, expressed enthusiasm for welcoming new customers and highlighted the growth opportunities the acquisition presents for their retail banking business.

NatWest Group aims to facilitate a seamless transition for customers and leverage the acquisition to enhance their credit card and personal lending businesses. The group’s commitment to successful integration and customer satisfaction remains a top priority.