Virgin Media customers are being warned about scams targeting personal information. The telecom company stated that scammers are using its name to deceive consumers into revealing sensitive data like passwords and bank details. Virgin emphasized the importance of recognizing signs of a scam call, as fraudsters are increasingly using legitimate-looking numbers to impersonate the company.

With the rise in awareness of scam emails and texts, scammers are now turning to phone calls to exploit individuals. Criminals are adept at making their calls seem authentic, even displaying Virgin’s number on caller ID. To help customers stay safe, Virgin has issued six essential guidelines to follow.

One key tip is to be cautious of unexpected calls regarding account issues, as scammers often rely on surprise and pressure to manipulate individuals. Customers should never disclose full passwords or PINs over the phone, as Virgin would not request such sensitive information. It is crucial not to succumb to urgency or fear tactics employed by scammers to extract personal data hastily.

Additionally, customers should be wary of requests for remote device access and should be alert to robotic or unprofessional behavior during calls. Virgin advises verifying unfamiliar numbers through trusted sources like Who-Called.co.uk to identify potential scams.

By following these proactive measures and staying vigilant, customers can safeguard themselves against fraudulent attempts to obtain personal information.